Shipping policy

We can only send orders to Peninsular Malaysia’s addresses currently & we are unable to ship to East Malaysia (Sabah & Sarawak) & international addresses at the moment.

At the time of delivery, your signature is required to validate the receipt of the products by providing your signature to the delivery courier.

By signing, you are agreed that you already inspected the condition of the parcel & have ensured that the seal is not damaged.

Should the seal be broken, please check the contents of the parcel & you may refuse to sign for the parcel.

Should the order failed to be delivered to you successfully after 2 attempts (or any number of attempts by the appointed logistic provider) or the order is not picked up at the nearby location as stated by the courier, the order maybe forfeited & we will not refund any amount that you spent on your order.

We deliver all orders using our standard packaging materials, any special packaging is not provided at the moment.

We are only able to deliver to one address for each order. Please place each order separately for each address if you would like to deliver to multiple addresses.

Shipping charges

There will be strictly NO REFUND for any shipping & handling charges.

Customer may opt to pay a higher transaction fee for delivery of items exceeding certain designated dimensions or weight.

Our “Free Shipping Promotion” is only eligible for orders over RM150.00, with the delivery addresses limited to Peninsular Malaysia only.

Standard Delivery Lead Time

Confirmed orders placed before 12.00pm, Monday to Friday, excluding public holidays will be shipped out from Bunkuya within 2 - 3 business days.

Orders placed on Friday after 12.00pm & over the weekends (aside from public holidays) will be processed on the following Monday & shipped out from Bunkuya within 2 - 3 business days.

Delivery ETA (Estimated Time of Arrival) are as follows:

  • Peninsular Malaysia: 2 - 4 working days for your order to arrive.
  • East Malaysia (Sabah & Sarawak): Not available at the moment.

Delivery to rural or remote areas may require an additional of 2 - 3 working days.

A tracking number of your parcels will be emailed to the provided email address after the order is confirmed.

Sale/Promotional period

During peak sale/promotional periods, delivery of orders may take slightly longer than the usual lead time due to surges in online order volumes.

  • Peninsular Malaysia: 3 - 5 working days for your order to arrive.
  • East Malaysia (Sabah & Sarawak): Not available at the moment.

It is advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.

Self-pickup @ Bunkuya

All orders chosen to be self-picked up will not be charged any shipping or handling fees.

When your order is successfully arrived & prepared, you will be notified via email or Whatsapp.

Confirmation email or any proof of purchase is required if you want to collect your parcel. Both soft copy or printed copy is accepted for verification purposes.

The purchaser can entrust family members or friends to collect the order if the purchaser is not able to visit our physical store, as long as the confirmation email or any proof of purchase is able to be presented.

The order should be collected within 3 calendar days after it has successfully arrived at Bunkuya. Should no one be able to collect the parcel, the order may be forfeited after the stipulated time given, & refund of any amount that you spent on your order is strictly not available.

Return & exchange of items is applicable within 7 calendar days upon the date of receipt. Terms & condition applied.

Typographical Errors

In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether the order has been confirmed & your credit card charged. If your credit card has already been charged for the purchase & your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Bunkuya reserves the right to alter this policy any time.